Privacy Policy

Last updated: 10 November 2026

This policy explains what personal data the FlashRide rider app, the FlashRide Driver app, and flashride.vip collect, why, who it is shared with, and how to delete it. Questions or requests: support@flashride.vip.

What we collect

• Phone number — to sign you in with a one-time code and to identify your account.
• Name — shown to the other side of a trip.
• Location — riders: your current location while the app is open, to set the pickup point. Drivers: your location while you are online, including when the app is not in use (for example while a maps app is open), so nearby trip requests can be matched to you and your rider can see your car during a trip; a notification shows the whole time you are online. Location is not collected while a driver is offline.
• Trip details — pickup and destination points, the landmark descriptions you type, an optional voice note describing the pickup spot (the microphone is used only while you tap record), an optional photo of the pickup spot that you take or choose yourself (the camera is used only when you tap the photo button, and location data is removed from the photo before it is sent), the cash note you declare for change, payment method, fare, the time of each trip step, and the Home and Work places you save as shortcuts.
• Driver details — when applying to drive: full name, date of birth, home address, a selfie, the car's make, model, year, colour, plate and photos, photos of the ID card, driving licence and car registration, a police record if provided, and an optional short bio and the languages spoken. Documents are stored privately and seen only by the driver and FlashRide's review team, to check identity and eligibility.
• Website waitlist — if you sign up under "Be among the first": your phone number and area, and for drivers also your name and whether you have a car and which. We use it only to contact you about FlashRide's launch or driver sign-up, and delete it when we launch in your area, after a year at most, or as soon as you ask at support@flashride.vip.
• Delivery receiver — when you send a parcel: the receiver's name and phone number and what you are sending. The driver sees the number only during the delivery, to call the receiver, and it is deleted when the trip ends.
• Ratings and reports — the stars each side gives the other after a trip, and any problem you report about a trip (the kind of problem and what you write).
• Session data — a sign-in token stored securely on your device, and when it was last used.
• Notification token — if you allow notifications, a token for the app on your phone and the app's language, used to tell you about your trip (driver on the way, driver waiting, trip cancelled). It is deleted when you sign out or delete your account.

We do not collect contacts, any photos other than the ones you choose to send, advertising identifiers, or payment card numbers, and we do not sell personal data or use it for advertising.

How it is used

• To sign you in and keep your account secure.
• To match riders with nearby drivers, calculate routes and fares, and show trip progress to both sides.
• To keep records of completed trips for accounting and dispute resolution.

Who it is shared with

• The other side of your trip — drivers see the rider's name, pickup landmark, voice note, pickup photo and cash note; riders see the driver's name, vehicle and live location on the map. While a trip is in progress (from the moment a driver accepts until it ends), each side can also see the other's phone number so they can call. Live location and phone numbers stop being shared as soon as the trip ends.
• Other riders see available cars near them on the map as anonymous icons (car shape and colour, position rounded to about 10 metres), with no name, plate, or identifier.
• Service providers that run parts of the service on our behalf: our cloud hosting provider (servers and database), Meta (WhatsApp) and an SMS provider (delivering sign-in codes to your phone number), Google Firebase Cloud Messaging (delivering trip notifications to your phone: the notification token and the notification text only), Google Play Integrity (checking at sign-in that the request comes from the genuine app on a genuine phone, without your name or location), and OpenStreetMap map services (map display, and place search: the text you type into "Where to?" and your approximate location are sent to suggest destinations; Google Places may be used for this when enabled), and our sister directory FlashGet (the same text and a location rounded to about a kilometre, to show the businesses listed there first; never your name or number).
• Riders and the driver profile — a rider may see from a driver's profile: name, car photos, type, colour and plate, bio and languages, with a "verified" mark for documents. A rider sees the driver's selfie only if the driver agreed to it, and only from when the trip is accepted until it ends; the driver can withdraw that at any time. Riders never see a driver's date of birth, address or document images.
• People you share a trip with — when you use "Share trip", anyone with the link sees your first name and the driver's, the car and its plate, the destination and the car's live position until the trip ends (six hours at most), then the link stops working. The link never includes a phone number. You decide whether to send it and to whom.
• The FlashRide team reads problem reports and sees ratings. Riders never see the rating a driver gave them, and drivers never see the rating a rider gave them.
• Authorities, only where required by law.

Retention and deletion

You can delete your account at any time from the app (tap your initial at the top of the screen, then Delete account) or by following the steps on the account deletion page. Deleting your account removes your name and phone number, signs you out on every device, and removes the voice notes, photos and cash notes attached to your trips, and your saved Home and Work places. Trip records themselves (route, fare, times) are kept for accounting purposes, without anything that identifies you. Voice notes and pickup photos are deleted automatically as soon as you are picked up or the trip is cancelled. Unused sign-in codes expire after five minutes. If a driver application is rejected, its photos and documents are deleted automatically two weeks after the decision.

Security

All traffic between the apps and our servers is encrypted. Sign-in codes and session tokens are stored only as one-way hashes on our servers.

Children

FlashRide is not intended for children under 13, and we do not knowingly collect their data.

Changes

If this policy changes, the date above is updated and significant changes are announced in the apps.