Terms of Use

Last updated: 1 November 2026

These terms govern your use of the FlashRide rider app, the FlashRide Driver app and flashride.vip (together, the "Service"), operated by Flashride ("we"). By using the Service you agree to these terms and to the Privacy Policy. If you do not agree, do not use the Service. Questions: support@flashride.vip.

What the Service is

FlashRide is a platform that connects riders with independent drivers in Lebanon. The rider sets a pickup point and a destination, and the trip is offered to a nearby driver, who accepts or declines it. Drivers are not FlashRide employees and are responsible for their driving and their cars.

Your account

• You sign in with your phone number and a one-time code. Do not share the code; any trip requested from your account is treated as yours.
• You must be 18 or older to request a ride yourself. Younger passengers can ride with an adult who requests the trip.
• One account per person, with accurate details.
• You can delete your account at any time in the app or on the account deletion page.

Fares and payment

• An estimated fare is shown before you request, in US dollars and Lebanese pounds. The final fare is calculated when you request, from the actual route and the exchange rate shown in the app.
• You pay the driver in cash at the end of the trip. There is no in-app payment at this time.
• You can tell the driver in advance which note you will pay with so they can bring change. This is a courtesy and does not guarantee change.

Cancellations

A rider can cancel before the trip starts, and a driver can cancel before the rider is picked up. We may limit accounts whose frequent cancellations or no-shows harm the other side.

Rider rules

• Be at the pickup point on time and treat the driver and their car with respect.
• Voice notes and pickup photos are only for helping the driver find you. Do not send offensive content or pictures of other people.
• Do not request rides for unlawful purposes or carry prohibited items.

Delivery (Flash Delivery)

• You can send a parcel with a driver to someone else. You are responsible for what is in it, for the receiver's name and number being right, and for the receiver being happy to get a call from the driver.
• Not allowed: cash, weapons, drugs and medicines, alcohol, live animals, anything illegal, and parcels over 20 kg. The driver may refuse any parcel whose contents they doubt.
• The fare is paid by the sender when the driver collects the parcel, or by the receiver on delivery, in cash or by Whish, as chosen when ordering.

Driver rules

• You must hold a valid driving licence, valid car registration and valid insurance as Lebanese law requires, and the details and documents you send must be accurate and your own.
• You can receive trips only after the review team approves your application. We may ask for a fix, reject the application, or later suspend the account, with a reason.
• Drive safely and follow traffic law, and do not charge more than the fare shown in the app.
• Use the rider's number and location for the trip only, and do not contact them afterwards for any other purpose.

Prohibited use

Do not tamper with the Service, locations or fares, use fake accounts or numbers, try to access other people's data, or copy the Service or parts of it. We may suspend any account that breaks these terms.

Availability

We aim to keep the Service available at all times, but it may sometimes stop for maintenance or for reasons outside our control, and a driver may not be available at every time or place. Estimates (fare, arrival time, distance) are approximate.

Liability

To the extent Lebanese law allows, FlashRide is not liable for indirect damage arising from use of the Service or from the conduct of riders or drivers. This does not remove any right that cannot be waived by law. To report an incident or a complaint, write to support@flashride.vip.

Changes

If these terms change, the date above is updated and significant changes are announced in the apps before they take effect.

Governing law

These terms are governed by Lebanese law.